• The mediator does not take sides or make decision. Instead the mediator encourages communication between the parties to work together and either resolve or manage the conflict.

• The mediator cannot give legal or professional advice. However, the mediator looks at the problem in different ways.

• Agreement is reached only when all parties agree.

Each mediation is unique and the outcomes for any particular situation cannot be predicted, but there are some trends characteristic of mediation.

• Lower costs than court settlements - mediation is usually less expensive than court litigation and sessions can fit your schedule

• Customized agreements - Mediation can result in agreements that satisfy all parties more than compromise.

• Personal involvement - Mediation is a way for people to express their needs and interests in a non-threating manner.

• Preserve relationships - Mediation agreements that satisfy all parties' interests can help preserve the relationship.

• Agreements that last - Mediated agreements tend to last over time because all parties have an investment in keeping an agreement they worked out themselves.